---
ref: tool:zendesk/create-or-update-organization
name: Create or update an organization
company: company:zendesk
workflows: []
access: [api]
tags: [capability:manage-crm, category:support, has:api]
docs: https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/#create-or-update-organization
updated: 2026-09-27
---

# Create or update an organization

Creates an organization, or updates the one that matches its ID or external ID, and returns it.

Pass `id` or `external_id` to update an existing organization: the name is
never used for matching, and without either one an existing name returns a
duplicate error. Agents can call it, with restrictions on some actions.

## Set up

Use the first option your agent supports.

### API (official)

- Base URL: https://{subdomain}.zendesk.com
- Endpoint: `POST /api/v2/organizations/create_or_update`
- Auth: send the header `Authorization: Bearer $ZENDESK_OAUTH_TOKEN`
- Get a key: https://developer.zendesk.com/documentation/authentication/oauth-migration/#getting-your-first-token
- Docs: https://developer.zendesk.com/api-reference/ticketing/introduction/

Before doing anything else, make one read-only call to confirm access.

## Rules

- Ask the user before anything that sends messages, costs money, or changes data.
- Never print API keys.