---
ref: company:zendesk
name: Zendesk
tools: [tool:zendesk/create-or-update-organization, tool:zendesk/create-or-update-user, tool:zendesk/create-ticket, tool:zendesk/search, tool:zendesk/update-ticket]
tags: [capability:manage-crm, capability:manage-tasks, capability:research-accounts, category:support, has:api]
updated: 2026-09-27
---

# Zendesk

AI-powered customer service platform, with an API for tickets, users and organizations.

Zendesk is a customer service platform. Its Support API, also called the
Ticketing API, manages tickets, users, organizations and search. `{subdomain}`
is the account's Zendesk subdomain, as in `acme.zendesk.com`; Zendesk's own
CLI reads it from `ZENDESK_SUBDOMAIN`.

Requests authenticate with an OAuth access token sent as a Bearer token,
`ZENDESK_OAUTH_TOKEN` being the name Zendesk's CLI uses for one. Register an
OAuth client in Admin Center, then get the first token with the one-time
browser setup. Tokens from clients created on or after April 30, 2026 expire
after 30 minutes by default and come with a refresh token. API tokens, sent
with Basic auth, are being retired: accounts can't create new ones after
October 27, 2026, and all of them stop working on April 30, 2027. Zendesk
announced its own MCP server for early access in May 2026.

## Tools

- tool:zendesk/create-or-update-organization — Create or update an organization: Creates an organization, or updates the one that matches its ID or external ID, and returns it.
- tool:zendesk/create-or-update-user — Create or update a user: Creates a user, an end user unless you set a role, or updates the one that matches the email or external ID, and returns the full user.
- tool:zendesk/create-ticket — Create a ticket: Creates a support ticket from a first comment, with an optional subject, requester, priority, tags and custom fields, and returns the ticket.
- tool:zendesk/search — Search tickets, users and organizations: Returns the tickets, users, organizations or groups that match a query in Zendesk's search syntax.
- tool:zendesk/update-ticket — Update a ticket: Changes a ticket's status, priority, assignee, tags or fields, and can add a public reply or an internal note.

## Links

- Website: https://zendesk.com
- Docs: https://developer.zendesk.com