Intercom
Overview
Intercom is a helpdesk with a natively integrated AI agent, Fin, built around contacts (users and leads), companies and conversations. Its hosted MCP server signs in with OAuth and searches and reads conversations, contacts, companies and Help Center articles, creates and updates articles, and adds internal notes. It serves US and EU workspaces: EU workspaces (`app.eu.intercom.com`) use `https://mcp.eu.intercom.com/mcp`, and AU workspaces are not supported yet. The REST API takes the access token of an app created in the Developer Hub (Configure, then Authentication) as a Bearer token. EU and Australian workspaces call `https://api.eu.intercom.io` and `https://api.au.intercom.io`. Requests use the API version set on the app unless an `Intercom-Version` header, such as `2.16`, overrides it.
Workflows
0 workflows using Intercom.
Tools
What agents can reach at Intercom.
- Create a contact
Intercom · Creates a user or lead from an email, an external ID or a role, with optional name, phone, owner and custom attributes, and returns the contact.
- Search contacts
Intercom · Returns the users and leads whose attributes, such as email, email domain, name, phone or a custom attribute, match your filters.
- Search conversations
Intercom · Returns the conversations that match filters such as state, source type, author email, assignee or a word in the message body.
- Send a message
Intercom · Sends an email, in-app or WhatsApp message from a teammate to a user or lead and returns the created message.
- Track an event
Intercom · Records a named event with optional metadata against a user or lead, where teammates can filter on it and build segments from it.